It is important that your frames are adjusted and glazed correctly by an independent, qualified optician.
Where are your frames made?
Kirk and Kirk frames are made in France from start to finish.
From what materials are they made?
Our frames are made from acrylic.
Why do you use acrylic as opposed to the usual acetate material used for eyewear?
Acrylic is much lighter than acetate and therefore extremely comfortable to wear. It also allows us a unique colour palette.
Can an acrylic frame be easily adjusted?
Should anyone other than an official Kirk & Kirk stockist adjust our frames, the manufacturers guarantee is no longer valid. The frames are easy to adjust for an experienced eyewear professional as the ‘Adjustment Guide’ video on our site explains.
Can I fit prescription lenses in a Kirk & Kirk frame?
Our frames are made to the highest optical standards, and can all be fitted with prescription optical or sunglass lenses by an optician.
We recommend that you use an official Kirk & Kirk stockist whenever practical. If there is not one near you, you can give your optician the copy of our glazing and adjusting instructions which we include in each order.
Our guarantee is only valid if you use a Kirk & Kirk stockist or optician recommended by Kirk & Kirk to fit the lenses.
For information please contact firstname.lastname@example.org
Can Kirk & Kirk supply my lenses?
No, Kirk & Kirk do not sell lenses, but we will happily recommend an optician for you.
What is your shipping policy?
Free worldwide shipping and returns.
We ship by DHL, UPS, or an equivalent secure and traceable method.
What is your returns policy?
Any frame purchased can be returned in its original condition and packaging within fourteen days of receipt for a full refund.
Sale items are excluded from free shipping & returns offer.
How can I pay?
You can pay by credit card or PayPal on our website. You can also pay in instalments (consult the below section ‘Pay in 3’).
What payment methods does Kirk & Kirk accept?
Our own website accepts Visa and Mastercard. PayPal includes additional credit card options (e.g., American Express).
Will I receive an order acknowledgement?
Yes, you will receive a confirmation email within the next working day after placing your order.
What happens if what I ordered is not available?
You will be informed immediately and offered an alternative or advised of a waiting time. If a suitable solution cannot be found, you will receive a full refund.
How long will it take to receive my order after confirmation?
Your order will be shipped within 48 business hours of our order confirmation email and confirmation of stock availability. In most cases, it will reach you within 24-48 business hours from shipping although local customs may hold up delivery and sometimes this cannot be controlled or avoided.
What happens if my order is held up in customs?
We will provide all support and paperwork necessary to clear customs, along with any ongoing communications required. Kindly note that we will not be responsible for covering any charges related to custom duties.
Are your frames guaranteed?
Our frames are guaranteed for two years against manufacturing fault.
Do you have a customer service centre?
We have a team of people on hand during UK business hours and, sometimes, beyond UK hours. You can email us on email@example.com or use our Live Chat on our website.
Where are you based and where do you ship from?
We have an office in the UK, France and the USA. We ship from one of those three offices depending on where you are based and where the item that you would like to purchase is located. If we ship from the UK to the US, we route everything through our Minneapolis office to avoid you having to deal with customs.
Can I pay in instalments?
Yes. All you have to do is select ‘Pay in 3’ at the checkout and the first instalment will be taken when your order is confirmed. No interest, no hassle. Easy, right?
Will I be subject to any credit checks?
A soft search with a credit reference agency is performed to check your eligibility. This will not affect your credit score, but failure to pay on time could result in debt collection agencies.
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